The whole world is suffering from COVID-19. We hope our valued customers and friends are safe and take good care of your families.
Due to the lack of flights, and the more and more critical situations at the destinations, the delivery time is much longer than usual.
Some of the parcels are even being returned to us as “risky weapons” by the courier. We guess it is because the local customs are upgrading the control level due to COVID-19.
In this case, we would like to do the following things to keep the standard of our services.
What we can do for now:
1. We decide to offer free upgraded shipping services to all orders. Your parcels will be shipped out via Expedited shipping services like DHL Express for no extra charge.
2. For Expedited shipping, the phone number will be required as part of the shipping information for any orders in the future. We promise that we will keep those data safe, none of the personal information would be used other than being forwarded to the courier.
3. Considering that some of our customers won’t be able to use their bows recently because of the lockdown, all orders during this period will be covered by 120 days’ full refund warranty.
What might happen if things getting worse:
1. The shipping cost is increasing rapidly every day. We won’t charge for an extra shipping fee, but if it increases TOO MUCH, we might have to close the online store temporarily until it drops back to a reasonable level. Email orders would still be available, we will quote according to the actual cost.
2. At the same time, we might bring the prepaid reservation service online. Instead of getting your items right now, you will be able to book those items you want at a discounted price and we will ship them out later when the whole world is back in normal. You can get a full refund at any time before the shipment.
3. Our support system will always be at your service. Feel free to contact us via tickets, Facebook messages, and emails if you need any assistance, or if you simply want to talk to us : )
Sorry again for bringing such a bad experience.
Thank you for your understanding and support in this irresistible situation. It means A LOT to us.
Sincerest Apologies from Mandarin Duck