HOW RETURNS WORK

Mandarin Duck offers free returns and exchanges on all orders made at mandarinduck.net within 30 days from receipt of the item(s). But first you need access to your online order history.


PURCHASES FROM REGISTERED MEMBERS

For orders placed while signed-in to your mandarinduck.net account, sign-in and visit your Order History to get your order number.


GUEST ORDER PURCHASES

If you placed a guest order (or cannot find an order on your account), check your email records. You could find the order number from the order confirmation or shipment notification email.

If you are unable to find your order number, please contact us via email and we are happy to assist.


EASY PRINT AND RETURN

Once you have got your order number, contact us via email or ticket asking for the RMA label, print it out, put it into the returning box and ship the box back to us.

Pro tip: Be sure to attach the shipping label to the box and cover up any previous delivery addresses or barcodes.


Need more details? Please find the full list of conditions below:

RETURNS CONDITIONS

WHAT IS THE RETURN POLICY?

If you are not completely satisfied with your mandarinduck.net order, we offer a full refund within 30 days from receipt of the item(s). *Some restrictions apply.

*Because we provide international service, in some conditions, the returning parcel might not be receivable, please contact us first before you ship the parcel back.

• Please ensure your return meets the following conditions:

  1. The product is in its original state and packaging.
  2. Apparel has the original tags attached.
  3. Accessories have all parts of the original packaging.

•    We are unable to return merchandise obtained from a retailer other than www.mandarinduck.net. Please return the product to the original retailer.


WHEN WILL I GET MY REFUND?

•    After you drop off your return package at the local post office, it can take 10 – 30 business days for the package to get to our warehouse. The time varies depending on your location.

•    Once a return arrives at the warehouse, it can take up to 24 – 48 hours to process.  (During peak periods processing time may exceed 48 hours)

•    It takes 1-2 days to transfer a refund to your payment account. Banks or credit card companies may require additional time to process a refund. An email notification will be sent once returned product(s) have been processed.  If five working days have passed since refund notification was sent, and you still have not received the refund, please get in touch with us.

•    Be aware that if you used a pre-paid credit card, the refund will be automatically issued to the original card. If you used a pre-paid card to make a purchase, please retain the card until you receive your purchase.

•    Some cards are not reloadable, which will prevent us from being able to issue a credit in the event of a return.